Poor service - 1 year warranty
It took them weeks to replied to an warranty service email and their explanation to leaking problem is "water is very magical and we have no idea where the water is from". It seems that they don't want to go further to investigate and quickly cover up the leaking part of the ceiling.
I have called and sent an email to seasonal department asking about rough grading about a month ago, still waiting for a reply...
Think twice before purchasing because it's difficult to deal with both warranty and seasonal departments.
- Approximate cost of services:
- $0.00
- Company Response
Hi Private User,
I'd like to look further into the warranty and seasonal items you've mentioned above. Any warrantable items noted should certainly be investigated by our warranty team at the time of repair so as to not cause further damage. Regarding your seasonal items, I can definitely provide you with an update as to what stage of the process your file is in. Could you please send all relevant details to pacesettersales@qualico.com for review. Thank you.