Professionalism at its LOWEST. They will take your money and Hide!
Basically, My husband and I have been trying to build with Pacesetter for the past 9 months. Our lot still has a for sale sign on it and to date, it still shows the lot is available on the community map. Best of all, we have already put down our deposit 3 months ago to get started. We have been told our house would be ready by August. Then September/October. Now, they are telling us March 2019. When it comes to communication, the area manager does not respond to us, the Supervisors do not answer our calls or respond to texts or VMs and we have called Head Office to talk to someone in charge and they tell us they will ensure the supervisor calls us because they don’t know the story and make you feel like your time and money is not valuable. During these 9 months we have repetitively asked "what are the next steps to building this house?" well no direction was given and lots of miscommunication between the area manager and supervisor. We asked how long after our deposit is given to them will they start building or even digging a hole in the ground? We were told it would take 3 months to get permits to start digging! 3 months later nothing is happening. Next, we were told we need to go into Design Centre to finalize our blue prints or else they cannot start building. Well, we were not told to go to the Design Center or that the Design Centre affects our blue prints, after our deposit was given. The kicker? Once we DID go to Design Centre we were told we owe an additional 20K on top of the house price. Everything we chose at the Design Centre was discussed 9 months ago and we were given an allowance. We tried to go over the paperwork with the supervisor and it was not organized one bit. I even asked, “Has anyone reviewed this prior to us looking at this?”……. And now, we are sitting at almost 3 weeks not being able to communicate with ANYONE from pacesetter. It’s very frustrating when you give someone A LOT of money, and they are supposed to work for YOU, yet you feel you’re working for THEM. Another kicker? You are constantly told you are “High Priority” and that they “understand your frustration.” Do they really though? At this point I feel the media would love our story to share with the public. In our case, we have no choice but to get a lawyer, because what else are you supposed to do when you cant get a hold of anyone to help you? I do NOT recommend this home company. It seems they like the game Hide and Seek......and trust me, your the one seeking.
- Approximate cost of services:
- $40,000.00
- Company Response
Hi Private User,
To begin, I want to let you know that I have taken the feedback you have provided and have consulted my Management team on the issues you’ve noted above. I’d like to start by helping to clarify why some of the discrepancies mentioned have taken place.Being that you initially purchased your home through ReidBuilt Homes, we have faced some delays in beginning the project due to the transition of your lot into receivership, and therefore its availability. Although we have done our best to keep these delays to a minimum, we do apologize that the timeline to completion has been extended as far as it has.
In regards to the additional cost owing on the build, this is due to the difference in specifications between ReidBuilt Homes and Pacesetter Homes, as well as upgraded options selected at DesignQ. While your original cost was estimated using ReidBuilt specifications, I do hope you can understand that Pacesetter Homes has its own original set of specifications that each home is built it to as a standard. This is how we ensure quality in the final product.
You’ve mentioned experiencing poor communication in the past three weeks since your Area Manager has been out of the country. This is completely unacceptable on our part and I have to apologize that we were not able to provide better support for you since she has been gone. As a result, I have asked that our Vice President get in touch with you today to discuss some of your frustrations. You can expect to hear from him by the end of the day. I do hope that you are able to reach an understanding after that phone call.