Pacesetter Homes

First of all, I didn't pay for the repair and it was not done yet.

It should be noted that this issue exists since last year (2018), and we reported to the Pacesetter Warranty team last summer and kept updating more photos (more cracks). The attached photo shows the minor one. The widest crack is already >3mm and 30 cm in length.

At one year trades (Feb 2019), the Pacesetter inspector told us he was going to report the foundation cracks issue AGAIN to the Warranty team to let them do contact “concrete expert” to inspect the foundation before any parge repair. All SIX penetrating vertical cracks found in the garage foundation are 20-30 cm in length, 1-3 mm in width. They are noticeable both inside and outside of the garage (lined up), even the outside parging started cracking since last summer. We got totally ignored by Warranty team since last year.

What their recent response is “The foundation cracks are hairline cracks. The correct repair is to parge over the cracks. The cracks show no evidence of leaking and therefore more intensive inspections or repairs are not required. “ from Shelly Pacesetter Warranty team.
With limited knowledge and impatience, she just tried to cover all the defects of the house. In her email, she attached the photos last summer when the cracks were not that serious that time. Why don't you use the updated photos?

Excuse me, Miss Weinmeyer. How can you confirm no leaking, no serious structural damage? By visual on the computer? A 2 mm wide crack is hairline? Typing in the office is always easy, right?! The inspector at least stood in the chilly -20oC wind outside to check all the reported issues.

It is ridiculous that the inspector didn’t know what the issue was about when arriving at my home every time. Then, I figured it out that Warranty team didn’t send him photos we attached in the report every time. Now, I realized that the Warranty team would NOT read the report from their inspectors either.
The inspector wrote twice on his iPad and sent the message to Warranty team to request more accurate concrete quality inspection.

In a word, the truth is that Pacesetter builder/ contractors use only acceptable materials to build your home! Even the inspector himself is speechless once saw what I showed him in my house. After sales, Warranty team ignore you, and do their best to decline any necessary inspection and repair. If needed, I would be more than happy to share the photos to public to let them know Pacesetter house quality and your business.