Pacesetter Homes

Amazing experience! Sales team of Sue and Patty were wonderful and supportive! They were always on top of progress in our home during construction, and even helpfully pointed out things in our walkthroughs they thought we might need to address. Huge hearts in these women and actually care about you as a person! We will spend the time to search what community they are in when we purchase our next home!! I can't tell you enough how wonderful these ladies are!!! Our house was completed well before the year they estimated in the beginning. Possession day was smooth and hassle free! Nikki was wonderful when doing the final walk through and very supportive! Only issues were a few door stops and paint. The only downfall of possession day was having the painters there that day. They left a bit of a mess in each room ( from sanding) but we cleaned it. Dealing with the warranty department had been quick, easy and they have always been in contact with us and issues resolved! Also a huge thank you to the site superintendent James and Trevor! We've had some issues with the debris and it was taken care of immediately and done well beyond what we expected. We would purchase a Pacesetter home again and I have referred them( and the lovely sales team of Sue and Patty) to my best friend who also purchased a home. Almost 3 months in our home and we are so happy!!! Thanks Pacesetter!!!

This is my request to all home buyers in Edmonton do NOT ever buy Pacesetter duplex at Laurel or anywhere or any home from Qualico home builders. They don't care after taking the downpayment and signed agreement. No customer service at all. Their Managers are unprofessionals and all they care is about their commission.
My biggest mistake was that I didn't read their reviews in this website, the reviews in this website is very truthful and useful for new home buyers to know the real facts about any home builders. Home buyers should always read the reviews before got trapped with false promises by this company called Pacesetter.
Please be aware before investing your entire life earned money.

So regret to spend such big money once in my life on buying a house from pacesetter homes. Bad bad constructions job supervision. Bad bad framing foundation and concrete floors.

Do not buy from Pacesetter! We took possession on June 27, 2013 and the rough grade and exterior painting has not been completed yet. They said it was a seasonal item. WE MOVED IN THE SUMMER! Better Business Bureau has already been contacted and Pacesetter gave the same response that it was seasonal and that it will be completed next season now?! Even our developers said it does not take that long and said they will be talking to the builder. Do your research, there is a reason their ratings are low. There were so many other issues, wrong sink, speakers weren't installed, driveway not poured, incorrect granite color, front door was bashed in, precast damaged, incorrect shutter color etc... but not finishing the paint and rough grade sure took the cake. Not impressed at all.

Edit: builder response below is a joke. They only responded when I contacted them. An email from October 8, 2013 did not get a reply until I called. No response via email. Their excuse for incorrect shutter color was' we didn't have your color in stock', several issues still outstanding. I cannot stress enough do your research on home builders pacesetter is awful awful awful, they blames the trades people when its the office people and the site superintendents duty to make sure things are ran smoothly.

I was very happy with the service from Pacesetter from our first contact (lovely Sandy & Smittie!) right through to our 12 month service last week.
My issue however is the landscaping guidelines. We have adhered to the guide, putting in a tree (that I didn't even want!) and making sure everything was done correctly to get our $1000 deposit back, only to find that we are now expected to pay as much as $515 + tax to get the final grade survey.
This should have been made clear when the deposit was taken, we have spent money that we could have used elsewhere but wanted to make sure we complied with the 'within 2 years' and now it's unlikely that we will follow through with it because we can't risk losing more money if it were to fail for any reason

We purchased a town home in a new spruce grove subdivision and this experience with pacesetter has made for a horrible one. Where should I begin?
- next to no proper email replies with an actual answer
- uneven concrete landing, huge concrete steps and not even a straight line, the company they used, I'm pretty sure are high most of the time
- heaves in our laminate flooring
- out island isn't centered
- poor dry walling in guest bedroom
- terrible paint job
- HRV system doesn't work properly
-hole in our basement floor
- master bedroom has no insulation in the over hang so we freeze all winter long
We have contacted pacesetter numerous times and have had no reply, the site manager is of no use either and doesn't listen to you
Overall this has been a terrible experience
Well this is my second review and a year later I still stand by my word and say DO NOT Buy with pacesetter!!! They refuse to fix 75% of our complaints when we moved in. For a year now our house sounds like a 100 yr old house the way the floors creak, non of our doors shut properly..., unless it's something minor for there handy man to fix, they just don't bother fixing it at all. They don't respond back with proper emails of how or when things will be fixed.
Now onto the second half of my coaling would be our poor landscaping, our front yard floods when it rains, grass is dead, tree is dead and no one has even fixed it....... Apparently the response my neighbour got was that they already fixed it but yet they actually did nothing.
This company is a joke.... Don't buy with pacesetter cause they will just rob you of your money

Please reconsider before buying a Pacesetter Home. There are many reasons why I would not recommend this builder but I will focus on the most frustrating one in this post. I moved into my home in December and am still waiting for everything that was considered "seasonal" to be done to complete the exterior of my home, the most frustrating being the driveway. I was promised when moving in that the driveway would be poured as soon as the snow melted and no later that May. It is now the end of June. Furthermore, I have asked the builder on numerous occasions to find a temporary solution so I can park in my garage and they refuse. I have a newborn baby and have to carry her from the street, up a unsafe metal walkway and up rickety temporary stairs that are missing a railing to get into my house. Imagine as a new mother how this task feels when it is pouring rain. When I question Pacesetter as to why they have not arranged to have my driveway done they state that their concrete company is busy in other areas. Last time I checked there is more than once concrete company in this city.