My wife and I are renovating our basement and were recommended to switch to a tankless water heater to save space. We had an initial quote from another company recommending to replace the gas line to accommodate the new water heater and to re do the venting. Needless to say the quote was much more than expected. Looking for another quote I found Lake Simcoe and Heating in Homestars. I liked that they were local and when I contacted Glenn the manager, he rescheduled his afternoon to meet me last minute. His company provided a contract for a rental of a new tankless water heater that would not require replacing the gas line and that would also take care of the installation cost. manage the cancellation of our Reliance contract on our behalf. There were no pressure tactics and Glenn had provided all information required for us to decide on renting. During the installation his team were professional and upon completion of the job did a great job on clean up. We have had his team in recently to relocate our BBQ line and the same level of professionalism was provided. Thanks to Glenn and Bob for the great support provided!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Rico
We appreciate the time you took to write this review. part of what we do is to try and put the customer first and maintain this thought from the beginning until the end of the entire process.
We appreciate the opportunity we had to provide our services and look forward to working together again sometime in the future
Cheers
Glenn