Bath Depot

I bought from them a complete set of bathroom and other stuff.
But I had the worst customer service. Therefore I will never buy anything from them nor recommend them.

I had the worest customer service. I went to change the base of a stand shower I had bought and they tell, they have to charge me a 30% as fee for taking the old one.

I ordered a bathroom vanity with two sinks. When my contractor put the vanity together, he found the top did not fit. My contractor called the store to ask if the wrong part was ordered. He was told to call back because they were busy! He instead drove to the store quite annoyed - he needed answers. The salesperson was rude, arrogant and was not knowledgeable about Bath Depot products. My contractor figured it out and discovered the vanity I bought did not come with a double sink. The salesperson said it was my fault and I should have known??? and he was mad that my contractor opened the box. It cost me another $23 for a single sink (?) that I don't want. It will cost me more money to have my contractor dismantle the vanity and pack everything back up and pay a restocking fee (that I just heard about). I am also paying the contractor the money he quoted, plus the extra time to sort this out and more for him to come back to install the new top (7 - 10 days supposedly). So I'm stuck with a vanity that I did not order in the first place nor fits my needs. I will never, ever shop at a Bath Depot store again.

Quality is excellent for the price. Would have given a 5 star rating if it weren't for having to wait 2 months for a replacement part.

Bought the quartz vanity top and it is not quartz. We couldn't put anything on the top, because it leaves marks. It was replaced once, but the new one had the same issue. Had professionals from another company and they told me it is not quartz or it is a very low quality quarts. Will never recommend this product to anyone. The manager of the store was also not very helpful. Don't buy this company's product.

Contractor gave the manager the list of items needed clearly typed and the shower panels were missing when we received the order. Manager didn't order them. Had to wait a week for the next delivery. Opened the box and the wrong panels had been sent. Reordered and had to wait another week and then during the install the contract found 2 panels were broken. Poor response from the staff who now expect us to wait a 3rd week for the right product. I will be returning the broken panels and purchasing somewhere else.
I will NEVER deal with Bath Depot again and will be telling my friends.

I purchased a shower kit and glass kit for my shower reno project.
First of all they are rude
when I ordered it I waited more than a week - because of the delivery method they choose. The chrome is scratched on the shower doors I was already delayed so much I could not wait another 10 days.
There are so many others that offer what they do - I would never refer them I would warn people not to go with them. My contractor knows how terrible they have been on this order and he will not order from them again. The picture is just one scratch there are a few. Now that I see how many unhappy customers there are, I never would have purchased from them Many unhappy customers - but they do not care

I I bought a Nadoli Shower tower from bath Depot brand new installed it and it didnt work. They refused to allow me to return it for a one a brand new That worked, Instead sent me a part with no instructions on how to install it. Why am I installing a part on a brand new shower tower that shouldve worked right from the very beginning They sell shoddy equipment, never stand behind what they sell you and dont trust the Sales people at Bath Depot they cant stand behind their words. I will never buy anything from Bath Depot again and tell everyone I see this message

Item ordered discontinued, but Taps sourcing from 3rd parties. Process takes longer as a result, but did not communicate this info to the customer. Patiently awaiting news on order arrival.

I would give this company a 0 if I could. We ordered bathroom vanities that were to be shipped on May 27th. We called the week of May 27th and were assured theyd be coming in. 2 days later, we were told they are backordered until July. Nobody called us to tell us this happened until then. Then, we were told theyd actually put our order aside for us and it would arrive June 4th or June 6th. I followed up on June 4th and was told they were on the truck for June 6th. Then, I followed up on June 6th and was told that they are not there and the vanities are on backorder until July. Their only solution is to refund my order. Now, were left without a functioning bathroom and have to try to find a matching set that works for our bathroom design. Nobody knows what theyre talking about and were being fed nonsense and its been a complete waste of time. This is the worst experience Ive ever had with any store. I am incredibly disappointed and will not be shopping here ever again.