After many years of unsatisfactory experiences with a different snow removal company we chose to find a new company and chose metro.
So far an awful choice......
Firstly email notifications offered but none received
Second when they did come they did not plow all of the bottom of my driveway. Nor around the cars (would've moved them if email notification was Recieved) I put up posts this year to signify where the driveway ends after the same problem previous years but this time they stopped 3ft away. We live in the bend of the road and need it fully plowed in order to see when pulling oyt
Thirdly, my mother uses the her walkway to get into and out of the house and seeing as the path has not been cleaned for THREE days she's been unable to leave.
I called your company on Monday and was told someone would be out to clean the rest of drive way and path and area manager would call, guess what, no one called.
I called this morning (8a) to voice my concern and was again told that someone would be out today to clean it and they would call to fix the email notification problem but as I arrive home now at 8pm nothing has been done
When I try to call your phone number it hangs up on me right away
Whats going on guys??!! Not the best way to treat a new client - I expect some sort of feedback and resolution pretty quickly
- Approximate cost of services:
- $300.00
- Company Response
I'm sorry you had issues the first few storms. As a new client of course we want to impress you with better service them your previous provider. You stated you had years of 'unsatisfactory experiences' with a previous provider and maybe 'your special requirements' are outside the scope of what's normally provided by snow companies.
Regardless, I need your address in order to try to sort out the various issues you've expressed. When I receive that, I will address the issues with both the Area Manager and the actual driver involved.
Hope we can improve over the next storm but please include your address so I can address this with the proper people.
Ken Dale