It's December 12 and I've never seen a truck in my driveway. To be fair, we signed up after the first storm of the season so that one doesn't count. I assumed that the other snow falls were under the 4 cm rule but our neighbors had theirs plowed, albiet, with another company.
Today I woke up at 8am and it wasn't possible to get out. Its now 11 am and it's worse. I've cancelled our doctor's appointment and we've postponed Santa Photos because, well, we can't get out.
Thank goodness I'm a stay at home mom. If I worked I'd have had to bus in. Since they've never shown up I've rated them 0.
Perhaps I had high expectations but you'd think that you could get out for work.
- Approximate cost of services:
- $325.00
- Company Response
You are obviously a 1st time client and I appreciate you going with us. We started at 2 am this morning. Your driveway was done the 1st pass at 3;17 am. Over 5cm fell between 4am amd 6am. I have checked the GPS reports on your driver and he has passed by 3 times upo until 8 pm tonithe. I will reveiw the records for his run today and change if required. I feel the low rating is a little unfair as yes, you did sign up late and it takes a bot for drivers to 'plug new clients' into their routes.
KenDaler
President
Metro
A 'review update' would be nice.