Want to pay for a service and then continuously have to call and email then shovel yourself? then call and pay for metro. I have yet had my laneway cleaned on a timely or professional manner - being told that a 10-12 or 1pm cleanup time is appropriate for people trying to get to work in the AM. Very disappointed in the service. Sure they have GPS but you have to CARE about the times....
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for the feedback.
Im not presenting excuses (I dont like when people do that) I'm offering valid reasons.
We tell customers right up front..."walkway shovelling will be done 12 hours AFTER the storm has stopped"
Few snow companies even offer 'walkway shovelling' anymore. We still do. It is the hardest position to fill regardless of how much we pay.
We undertake something that you can't OUR prefer not to do. We have limited our walkway service only to Seniors or those at need' because of how hard it is to find mobile able bodied, reliable people to go out at 2 am in the cold and work 8 hours shovelling.(We go on an honour system when we ask people if they are senior or disable).
Again, timing of your clearing is different depending on the storm. I know for a fact every driveway is cleared at least once within 6 hours of the storm ending. Thats what our contract clearly stipulates and what clients sign on for. Its standard in the snow business.
Thanks
Ken