Owner: I would like your help here... with some positive Reviews!
Edit Sept 12, 18: Instead of improving better removal service, Metro asked its clients to write positive feedbacks on BBB and Homestar for a chance to win a trip to Cancun. Too bad once a successful company, Appleseed, has sunk to this new low.
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* downgraded to zero star after company reply
* I am a client of yours. A simple email search in your system would easily locate your clients. You are very effective when commenting on reviews. I wish you can provide same kind of snow removal efficiency and speedy email response.
* QoS? Downgraded to zero star. Driveway wasn't cleared for 8+ hours after a snowfall.
* I am not sure if your style of email amusement will actually help speed up snow clearing service. If hitting the unsubscribe button would help, I would hit it many times.
They did not respond my initial email but after I told them I will file a BBB complaint then they finally respond my pricing question. $300 is introductory price for new clients, the next season it shot up to $380 for my single driveway. Buyers beware.
The owner, however, isn't afraid to compose long email newsletter on "useless snow facts" and
making fun of customers, such as:
Message left:
* "Get over here now and shovel my damn walkway! I cant get out to the gym!"'
Response: None. No name, address or phone number left.
(Guess they got their workout after all)
Message left:
*"Appreciate you taking my Christmas lights down from the shrubs! Saves me the trouble but do I get them back"
Response: "You're welcome and sorry no". Still stuck in the blower
For the storm happened on Feb 12, it started falling at around 3pm. They still haven't come by 11pm before I went to sleep. 25cm on my driveway uncleared.
- Approximate cost of services:
- $380.00
- Company Response
Nowhere in your review do you even mention our 'quality of service'? Good? Bad? Okay?
1st point:I guess my 'candid' approach to my many customer doesn't fit your style. My levity is used simply to put customers at ease. (most appreciate it- past customer surveys each bear this out)....you can always hit the 'unsubscribe button'.
2nd point: We offer sometimes 'introductory pricing' sometimes each fall to increase customers in certain areas.
(Many companies do this on a regular basis)
3rd point: what does any of this have to do with 'clearing snow out of your driveway'?
And in the end....what's your point?
'Writing prose'? A new client saved a few bucks?
You mention nothing about the service?
You're complaining because you don't like the emails your receive explaining our plans?
Ridiculous reveiw. Competitor?