We in barrhaven had our first storm and metro snow has not cleared the snow in my driveway even once in last 4 days. I have sent many emails and left voicemails on their phone and there is no response. I also went to their office on caesar ave this morning at 11AM and their office was closed (conveniently). Many people were waiting outside the office.
Also I have brining contract with them, and last time their truck came and brined only half of my driveway.
This is my first year with Metro and this was the first storm of the season.
I have this feeling that this company is going to give me a lot of trouble this season. I would go with another company next year.
Wonder if I can get my money back so that I can contract another snow removal company.
- Approximate cost of services:
- $400.00
- Company Response
Thanks for this, let me address each point so the public isn't misguided her please?
1) the office was not 'closed' as a sign clearly stated on the door...staff were working at or 'field office; down the street.
We would be happy to refund your monies as per the contract if that is what you choose to do.
Simply email a
"Refund request' from are website.
Sorry you weren't pleased
Metro Team