The service has been terrible this year
I've been with the company for a few years. This year is the worst. They missed a few times already, and have always been late, only do one drive round - ie. leave both sides of the drive way with snow, instead of driving on the drive way twice to cover all the areas.
Today, all other companies have been on the street to clear the snow. But I'm still not seeing a sign of metro is coming. Calling their services - for existing customers, you always get the voice mail. As for other companies on the street, regardless what time they come in (and they have been always earlier than Metro), they do clean the entire drive way.
Where is the promised email and text alert prior to the arrival of the truck? where is the promised GPS map with real time truck status and positions like last year?
PLEASE avid this company at your best and all the cost.
- Approximate cost of services:
- $300.00
- Company Response
Apologies of course for this.
Different companies clear routes in different directions and at different times. We clear first on some streets and last on others. Some people of course fall near the end of routes. This is the the same for my competition. Their customers complain to us of being last and vice versa. Basically, no company can clear ALL their driveways immediately.
There is no way here I can investigate where you are on your drivers route because no address is provided. If you email my office and put 'HomeStars-ken " in the subject line I will try to review your address.
Thanks for this.
Ken