Metro Snow & Ice Management

Had Appleseed last year and was very happy with the service. This year, not so much. This is the second time this season I have had to send a note saying that our driveway wasn't done. Two streets up, all driveways done, one street up, 2 of 4 driveways done, my street and all streets south?? NOT AT ALL. No contact from the office in any way shape or form. In fact the last time they eventually made it to my driveway, we had to go out and widen it ourselves as well as get rid of the pile left when the tractor drove away. I have recommended this service to many people but now am not sure if I should have. And to be clear to the owner...we realize that its busy, that it's garbage day, (our cans were removed by 10:30 am in anticipation of the tractor) and that shear pins break. We also realize that ever other company in the neighbourhood has completed their work.