We have been a client for at least the past ten years, including when Metro was called Appleseed. During the 2017 season we noticed that the vast majority of houses in our area had Andy’s stakes, but we stick with Metro because we had no major complaints, and value loyalty. Well, we were let down. Every snow event left us seething with anger as we watvhed Andy’s show up several hours before Metro, then return again on the heels of the city plows. Sometimes Metro only did one pass, and didn’t even come back after the city plows had left their dump at the end of the driveway. The poor service was bad enough, but the owner’s lengthy boilerplate defensive responses to customers are unprofessional. So long Metro. We’ve signed up with your competitor for the next season.
- Approximate cost of services:
- $375.00
- Company Response
Just so we are clear, I AM the 'predecessor " of the company Appleseed. Change in name only after 25 years in business . As per 'berating' customers in an email? I received hundreds of positive emails back from clients in support of me clearly stating 'if you are 'rude' or 'aggressive ' with my staff your emails or calls will not be responded to. I will never apologize for 'backing up my staff' and protecting them from aggressive bullies or rude people. The $300 a person pays for snow clearing simply does not give them the right to treat others this way. I insist my staff be respectful and polite....and I expect the same from customers. Seems only fair.
The 'respect clause' is clearly stated on the front of the contract. We honor it and so should clients.
Thanks
Ken