No service and poor customer service - Barrhaven
So we have had 2 snow falls of 5cm or more. Our street, in Barrhaven, has not been serviced on either occasion. The owner was pleasant in our first correspondence and apologized. The 2nd time he replied, his first reaction was to refund our fee. Well, given that we are in December and getting service from a different company is near impossible, unfortunately I have to remain with Metro and feel I have thrown away $400.
They are not the first to provide service on our street and according to their website this is guaranteed. The owner is also the owner of Touch Plow and I have suggested that he those resources to rectify this situation and of course, NO REPLY.
Sad - but I will use every medium possible to warn people of the poor service and worse customer service by this company.
- Approximate cost of services:
- $400.00
- Company Response
Thanks for this. Touchplow was simply an option. Refund are always suggested right u- front if someone is not happy with our service during the first few storms out as Drivers adjust to their ever changing routes.
We apologize for your frustration and it's of course understandable. Since the many storms in the last 2 weeks or so many 'last minute' or 'late' signups could not possibly be 'staked' quickly enough to c;ear as we were busy clearing longstanding clients. We stopped accepting customers 2 weeks ago for this reason. A full refund of course will be quickly supplied.
It's suggested clients sign up by November 1st in the future to avoid problems and frustrations like this.
Many thanks
The Metro Team