As a 15+ year customer we left last year due to the abysmal service. It became worse year after year. Metro seems to follow the city plows and if they don't come for 6 or 7 hours neither do they. And at times they never came because according to Kens emails the snow would be melting soon. Their competition in the neighborhood beat them every time. The company we are with now are extremely efficient and will come twice if necessary. Almost everyone on our street left this year due to the very bad service and "couldn't care less" attitude of the owner who claims he has over 10,000 customers - if that is true no wonder the service is so bad!
- Approximate cost of services:
- $350.00
- Company Response
I'm always disappointed to hear long time client isn't happy. Obviously you were at the end of our route. 6 hours is a normal clearing time.
As per the 'competition', 'being there first', please understand that we also receive countless 'signups' from their clients because 'we get there faster' as a result of these competitors clients being 'at the beginning of our routes' and the 'ends of the competition route'.
As for the 'couldn't care leas' attitude, this is simply not true.
Sorry to see you go.
Ken