Owner is great with his emails, but bloody awful on snow removal!!
One of the worst companies I’ve ever dealt with. Owner demonstrates huge level of disrepect to us, his clients. Nothing but excuses. Had to shovel the snow myself at Christmas...TWICE!!! No apology or any offer of compensation! Yes, your driver was sick, but where were you?? Sitting by the fire no doubt. You should have gone out to cover for the void. Any smart business owner would. Had to plow my car through the end of my driveway once again TODAY to get into my garage. (Jan/8) After emailing us that clean up would begin at 7am, they finally arrived at 7:20 PM! The driver by the way blew the snow right at my front window!! I’ll check for damage in the morning!! Ken Dale , the owner is great with stories that none of us really care about! FOCUS ON YOUR ROUTES!!!! FORGET THE FLUFF!! Your clients on my street are disgusted!
- Approximate cost of services:
- $400.00
- Company Response
It's really sad when someone makes their review 'personal' such as above,as this is a large company with many moving parts.
When someone basically is 'rude, insulting or belligerent' as this reviewer has resorted with us by phone or email or even here , its a fine example of why our 'no abuse policy' is employed.
I sent all men out 'on Christmas ' to clear. Difficult for any company over Christmas Day , yet most came to the plate and worked hard until late Boxing Day.
We don't mind polite criticism and constructive feedback back as our right, we draw the line at rude aggressive people at attacking and yelling at the staff who are giving up their Christmas Day to address needs of customers.
I make no apology here for simply deleting or cancelling rude, aggressive clients whose level of 'expectations ' are unrealistic, demanding or exceed the service thresholds in the contract. That's why I'm 'upfront' always about....don't abuse my staff. Pretty simple and my choice as a business owner.
Many companies now are employing this exact position now and simply firing rude customers on the spot.
We work hard doing a job that most people either 'can't do unfortunately ' or 'choose not to do' for whatever reason. And we do this for a very small, affordable cost.As per the 'fluff', most of my clients, (many shut ins and seniors' appreciate the information, the 'connection with them' and I will never stop engaging with them through my emails and contacting them. They've been with me for many years, I cherish them, look after them and value them.
Thanks
Ken