Metro Snow & Ice Management

I cannot believe how terrible this company is. We decided to try Metro Snow and Ice this season as our snow removal service. We were warned against them but with their promises stated on their website, we decided to try them out. What a big mistake! This is a company we will never use again and if they remain in business, we will be sure to pass on the word on how terrible they are. Here is a list of some of their promises on their site and how they stack up:

1st There Guarantee: This is a crock. On our short street alone there are at least 4 different companies being used and ours is ALWAYS the last to be plowed (IF it gets done at all).

4cm Snow Start (not 5cm) : We have not had a storm where we got only 4cm as opposed to 5cm+ so it's hard to know if they would actually go out on only 4cm.

Bi Monthly 'Anti-Icing' : This has yet to happen, 3 months into our service contract.

GPS Email Alerts to Clients : We (or any other friends that use this company) have never received GPS alerts, EVER.

Email Alerts & Bulletins: This is especially frustrating. They do send these emails but they are filled with false information and empty promises. They will tell you they are coming out at a certain time and show up hours later or not at all. They send emails asking their "valued" customers to not complain as much and not call! They tell us that they will only take complaints up to a certain time! I cannot believe that this is what they call customer service and people still use them. They send emails saying they are coming for a "Courtesy Clearing" at 5am and then decide to just cancel it about 4 hours later because the owner was a bit "trigger happy" sending the email?!? One time they sent an email saying they would be coming out at 7pm to clear laneways. Then follow up with an email saying they changed their minds and they will now be coming out at 4 am ?!? The emails are filled with spelling errors and are often confusing and incoherent.