Over extended business with inaccurate bells and whistles - AVOID!
We have been with this company for over 6 years and have always been satisfied clients. Over the last two years, service has declined substantially and it appears that this company cannot handle its over extended business.
Lots of bells and whistles with this company - none of it accurate. They are the last to arrive in our area, if they show up at all. Their Fancy GPS alerts are inaccurate by hours and hours.
Emails of concern to the company go unanswered. Issue tickets may be responded to, but well over a day later, if at all. You cannot access their office or leave a message with an issue.
We will be leaving this company after many years. Hopefully the greediness of these businesses will dissatisfy enough other long term clients to act. It is sad for customer service when there is a definitive problem and the owner simply offers a refund to clients, without effort to rectify the problems.
- Approximate cost of services:
- $300.00
- Company Response
I'm sorry to read this, especially from a valued long time customer. On some routes I simply 'reversed the order' of service delivery around so those at the end of routes may also experience faster service. This is of course is going to make some people unhappy and others happy but changing routes around is sometimes necessary every few years . Your comment about 'greed' is quite frankly insulting. This business has absolutely nothing to do with 'greed'. If it it did....I'd charge much more like my competitors do but I don't. I keep my prices low in support of my many seniors that rely on us.
Thanks of course I am sorry to see you go. If that's your decision. As no address is supplied I can't investigate your address and attempt to make changes to improve.
Ken