Metro Snow & Ice Management

As you can probably tell from Ken's extremely negative and rude comment trying to bail himself out of his mess he's made, this company doesn't truly care about you or your opinions. 8pm driveway plowings every day after you've already had to spend the day dealing with the snow while everyone else on the block has had their snow plowed. "Oh but it's just unfair to expect us to do it by that time." Then why did EVERYONE ELSE get it done on time, Ken? Stop making excuses for yourself and admit that you've failed your customers time and time again. If you don't, its clear you have never cared about anything but the money and think you can just get away by treating people negatively on purpose (saying anyone who gives you a bad review is not worth your care because they're negative people)

Also, let me do some simple math for you, Ken. 50 bad reviews (or should I say 150 now.) out of 10,000 customers is actually 1.5%, not 0.005%. Just another made up statistic by you to cover your butt. You don't actually care, but are simply angry and ranting at your customers because you're upset you're getting bad reviews. You want them to stop? Do your job properly and on time.