I've read many negative reviews here. I can't speak to their justification one way or another but the situations they describe were not my experience.
This was my first year with MS&IM and I was quite satisfied with their performance. There wasn't a snowfall missed throughout the season, and the end of my driveway was always cleared. Frankly, the peace of mind knowing that the snow would be removed was worth the money. Now, if your thinking that they're standing at the end of your driveway when the first flakes fall, then you need to adjust your expectation. After all, they're people. They always communicated their intentions via email, told us when to expect them, updated us when they arrived in the area, and always arrived well within a reasonable time after a snowfall, sometimes in the middle of a heavy snowfall, and returned, as promised, to perform dump removal and grooming.
All in all, my service experience was very good. I have no complaints except that I should have listened to my wife and paid to have the walkway cleaned. Hindsight being 20/20, that'll be part of the service next winter.
My thanks to Ken Dale and his crew at MS&IM. Have a great summer.
- Approximate cost of services:
- $339.00
- Company Response
Many thanks for this kind and honest review. You've explained the need for reasonable expectations very well and I thank you for your support.
Ken Dale
President Metro