Metro Snow & Ice Management

I have been customer for many years going back to Appleseed. The customer service has been constantly deteriorating since rebranded as Metro.

1. Metro boasts 10,000 happy customers with self-reported 99.5% satisfaction and 97% contract service compliance (from 2017).
2. Metro's customer care mission statement (as stated by the owner in another HomeStars review) seems to be - I've got a lot of customers; not many complain, I know what I'm doing, I've been doing this a long time; complaints are because of unreasonable expectations.
3. My own experience has been a constant year-over-year decrease in quality of service. Last winter, I had more late snow clearings (more than 2 days late), and two large snow days were missed entirely. I have also noticed deterioration in care shown by operators - more quick, hasty clearings.
4. This carelessness by the operators resulted in damage to my property last winter. Metro's only response through the BBB was to point to fine print in the contract that Metro is not responsible for damage close to the driveway. (Lesson learned - read the contract!)

My expectations have always been pretty basic - clear the snow from my driveway after a snowfall, and don't damage my property. Metro fails on both counts.