Metro Snow & Ice Management

The only good thing about dealing with metro is that if you request cancellation with photographic evidence of the lack of service, they will comply and provide a full refund. Which I have received.

Before selecting Metro Snow and Ice, look at your street, if there are more than 15-20 of their flags/signs then you may receive a regular service. In my area of Barrhaven no one that had a metro sign received any service. My next door payed for the entire season and received two clearings.

For the entire duration of this contract I have been provided with two clearings. I have email records and pictures with time stamps indicating the lack of service and supporting the statements below.

1- The very first "practice" run which resulted in a trouble ticket due to the extremely late arrival of your tractor.

2- The second clearing which took 3.5 days from the start of snow fall to finally clearing. For this event a trouble ticket was placed and several emails were sent to the company just to have my driveway cleared. I also received a promise from Ken that this would not happen again. For this snow event the main driveway clearing was not done as contract. The city dump was also not done in time as per contract terms. All clearings were done 3.5 days after the snow has begun falling. For this event the contract states I will be receiving multiple visits that has not occurred. As for the 24 hr post city plow dump, this also did not occur as per contract. I have time stamped photographs take to prove this claim.

3- The last snow fall event has also resulted in NO CLEARING and a trouble ticket requesting a clearing and an email were sent. For this snow event the main driveway clearing was not done at all. The city dump was also not done at all. For this event I have NOT RECIED ANY SERVICE. I have time stamped photographs take to prove this claim.