Metro Snow & Ice Management

I hired this company last winter and it was a big mistake. Metro never showed up on time to clear the snow and many times I ended up shoveling the driveway myself. Moreover, the driver damaged our garage door. We reported the damage right away and later in spring time as directed by Metro. After reporting the damage, I never heard anything from Metro. When I followed up on the matter, after many calls, they finally sent a contractor to assess the damage. This guy is as worst as Metro; he never keeps his word. Finally after 4 months, the contractor came by to assess the work. One day, when I was not home he came by and "patched up" the damage. When I called him to complete the job, he stopped answering my phone calls and stopped responding to my messages. I tried to get an answer from Metro, after many attempts they finally replied and gave me a phone number and email of their general manager. I called and sent emails to this general manager many times. He never answered his phone, never replied to my voice message and never replied to my emails. I am just wondering if this is even a real phone number or email message. The email is Gmail account. If he is a Metro employee, why he does not have official Metro email account. I have no doubt that this GM is a bogus. Metro will never get on my property again and I recommend everyone NOT TO HIRE METRO.