Metro Snow & Ice Management

Snow Removal
Ottawa ON K2G 0B3
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robert in Nepean
robert in Nepean
1 review Ottawa, ON
0/10

Poor Service

This is a terrible snow removal company.
The owner thinks his only obligation is to send out emails.
You're supposed to be clearing snow for your customers.
The owner claims the snow we received Jan. 20/19 is a large storm. The snow has very little moisture content. At -20C he says his machines will not start. It's winter in Canada! Just one pile of snow after another. A real storm, for which we are overdue, will completely paralyze this company and the little service that exists. Never again!
Do Not hire!

Approximate cost of services:
$700.00
6 of 6 people found this review helpful.
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Company Response

It was -37 btw.
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken