First year with Metro and it will be my last. During the first storm my driveway was skipped and not done until 11 at night. Second storm today and I watched three other companies do driveways on my street. The first there guarantee should not be your slogan as your guy has yet to be the first one my street.
I am very disappointed in Metro. Emails about updates do not make up for lack of service.
I tried to look past the bad reviews but I am very disappointed in my choice and will not make the same mistake again.
I hope you are able to fix the issue of driveways not being done at the appropriate times before the next storm.
- Approximate cost of services:
- $435.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken