Always delayed, they will arrived after you have shovel your lane way.
Like what happened last snow storm they promised to do 2 clearing operation from 11:00am-6:00pm arrived at 3:30 no show for Metro. Called them they said they are having problem with their trucks and still looking for replacement.
Yes they arrived.... @10:00pm, what do they expect we park on the street and get parking ticket from the City while we are waiting for them to clean our laneway! So we end up shoveling our laneway!!! They only like money. But they cannot provide good service!!!
Funny, they offered you 5 dollars credit for shovelling your laneway !!!
- Approximate cost of services:
- $375.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken