I hired Metro to clear snow from my driveway. We first used them when they were Appleseed and the service was pretty good. But once they changed over to Metro the service really plummeted. They basically never showed up unless I emailed them. And then always came so late I would end up having to shovel my driveway to get out. It was nothing but frustration and annoyance. Would not recommend them.
- Approximate cost of services:
- $300.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken