Terrible service and customer service. You will end up shoveling yourself 8 out of 10 times. They wait too long before starting to clear laneways even when big snow storms are expected. You will come back from work at 4:30 and the laneway will still not be cleared. Don’t believe in their “first served guarantee”. They should change it for; “we guarantee we will be the last company to pass in your neighbor hood”. They should stop focusing on writing emails to customers which always says; “Be patient it is a big snow storm” and instead get the work done”.
- Approximate cost of services:
- $335.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken