Thanks for taking the time to write a review. We are looking forward to sponsoring and socializing at the charity golf tournament again this year.
Thanks for taking the time to write a review Martin we appreciate it.
I'm glad we could come to a resolution and that you are happy with the way everything was handled
We beleive you are the same review as before.... please state your name and address. As a company we have the right to terminate any contract at any time on our pro rated refund basis. We allways come back for the city plow within the specified time line of our terms and conditions which are in correspondence with the cities publicized plow schedule. If your house was plowed in 5 days later after it stops snowing there is a "out of contract $30 plow fee"... we encourage you to contact the city and go back to their 2015 5cm thresh hold for snow removal. As a company there is a clear reason for us terminating your contract we opened dialogue explaining how snow removal works and we tried to work with you. In the end we realized it was better to just refund your portion of the contract As for making false claims that we don't come back for plows dumps within our olibgations of our terms and conditions govern yourself accordingly.
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We have responded to all of your snow tickets in a timely manner and met all of our contractual obligations according to the terms and conditions of your contract. After repeatedly trying to work with the customer who expects us to come back to her address because she's moved her car after we have already been there twice in 24 hours we have come to the conclusion she doesn't fully understand the contract or how our snow operations work. We have further more opened dialogue tips and hints on how to get the most value out of our snow service. i.e put car in the garage or submit a snow ticket letting us know if they have been randomly plowed in by the city.... submitting a snow ticket alerts us to the fact you have been plowed in and we put your address in que for a cleaning. The ticket system is not a garage door opener for instant snow removal within the hour but more of an approach to letting our customers be our eyes and ears to what areas are getting plowed in. In certain instances we will contact a customer if they submit a ticket but in most instances we will just resolve what the ticket is about and it won't happen again. After offering a refund and explanations on how snow services work and solutions multiple times this particular client refused a refund and We have finally decided it is necessary for the company to terminate her contract and a pro rated refund cheque is in the process of being issued. We wish her the best but don't see further dialogue leading to the client understanding the terms and conditions they agreed to.
Thanks for the review. We love the feedback there has been a few crazy snow falls this week it seems never ending but getting feed back like this after working 40 plus hours straight helps make it worth while. feel free to let us know an address so we know who is providing a review.... all the best on behalf the entire central snow staff
We love doing business with customers like you Ian snow is a crazy business but you follow all of our steps and guide lines of moving cars forward off to the side etc. You pay attention to the email updates and the communication is great we look forward to being your go to snow crew for years to come cheers on behalf of -The entire central snow staff
No service at all, poor customer service
This review is very misleading especially the poor customer service portion as a manager was at your door within minutes of your complaint to discuss your issue. This manager cash in hand offered you a full money back refund which you denied. He then explained it was a 14cm storm our tractor had come around removed 7cm which is time stamped by our GPS software. a new 7cm had fallen along with a plow dump at the end of your lane....Our drivers at this point are out working on their 2nd pass. If a customer does t pay attention to their laneway realizing this is a new 7cm they can assume we haven't come by yet which isn't the case. It is very rare for a driver to completely miss a driveway on his route. We have 1000 happy customers prince of wales to centre point and have a very low refund rate around 1% we are allways open to positive and negative feed back as long as it helps us improve and is correct non misleading info. Saying all this we stick by our 100% money back service guarantee and are more then happy to refund you contracts value. We beleive without even asking him your driver also stopped by to speak with you in person. After the next few storms we will touch back with you for a new review that depicts the true nature of our service.
We appreciate the review please let us know your address so we can give credit to your driver they love positive feedback.
Glad we could help you out Jess:)
