The Crack Doctor

Vitalie, makes the company his professionalism was very much appreciative his friendliness was outstanding he did the job he cleaned up there was no problems he explained everything and he was just really really well mannered in every aspect from start to finish

Great work and price. Thank you Crack Doctor for doing a wonderful job and for hiring competent people. Thank you Vitalie for the repair performed and for answering all my questions.

I had a big crack in my basement and a leaking which came unexpectedly. I called Crack Doctor Ottawa and got fast response, arranged a visit with Vitalie. He gave me an honest appraisal (I called several other local companies and their price was most reasonable ) and detailed explanation of the problem. We have arranged the repair for the next day and he came on time. The work was done in an efficient and professional manner. There was no mess left behind and the person was friendly and kind and answer to all of my questions and concerns. I definitely will use the services again if I will have another problem. I highly recommend the company.

From the first phone call, the team was excellent. Michael explained the necessary steps and was polite and respectful on the phone. He sent Vitalie out within a couple of days - it would have been the next day but my schedule had a conflict. Vitalie was fantastic - he was clear and helpful, explained what needed to be done, set up the work space and cleaned it afterwards and the cracks in the wall look sealed and ready for the next rainfall. He fixed two enormous cracks that formed a V in our basement wall as well as taking down the drywall and insulation. Work took approximately four hours. An excellent experience - if you are having issues with your basement, call this team. Thanks guys!

I do not recommend this company if you want good customer service and reliable work. We had some cracks in our foundation and Michael (the man who owns the company and answers the phone calls) was extremely enthusiastic about the work they do and emphasized lifetime warranty. He sent Jeremy to come to fill the cracks and he was great, super nice. However, when the cracks started leaking, we called and Michael became extremely hostile, defensive and completely inappropriate in the way he handled his business. It's as if his company could do no wrong. After several phone calls and texts, he sent Jeremy again to fix one of the cracks. A few months later, another crack which was filled in by them started to leak. Again, Michael answered with his hostile tone and was extremely reluctant to send someone to come fix the problem. We have texts which confirmed the date that he would send Jeremy, but when the day came, he said he never had it scheduled in his calendar. Michael's customer service skills are the worst I have ever seen. He swears at his customers, says that he is not the customer service department (even though he owns the company and he basically takes the phone calls), and is just extremely inappropriate whenever you point out something that goes wrong with his work. I would NEVER recommend this company to anyone solely based on the way he deals with his customers. Trust customer reviews when plenty of them state that he deals poorly with customers. I will be leaving reviews about this horrible company on Google Review and Better Business Bureau as well.

The guy that came in did not say he wouldn't be fixing our insulation after ripping the plastic cover--did not tape back up..
LEFT A BIG MESS EVERYWHERE..
We have pictures, have followed up and the Service person said he was disappointed as well, but would not offer compensation and basically said--"oh well", can't help you.
They don't care about their reputation or their work--wish I would have read the reviews
DO NOT HIRE THESE PEOPLE!!!!

Upon moving into a new house, we had water coming into the basement through a foundation crack. The previous owners had used The Crack Doctor for a previous repair, so we blindly called them to come out and fix this new one. BIG MISTAKE. If I had read the reviews prior, I would have never hired them. They are fast to come out and do the initial repair, but if you have issues don't even think about utilizing that Lifetime Warranty they claim to offer. Two weeks after the repair, water was coming in through the same repaired area. I sent them a picture, after which they promptly declared that it was a new crack off the first one and as such the warranty would not apply. HE COULD TELL THIS FROM A PICTURE WHERE THE CRACK WAS COVERED WITH CEMENT?? I explained that the work was done two weeks prior, if they could please come out as a courtesy to check the work. He told me they would, but if they determined the warranty was not applicable (which he already intimated from the picture) I would either have to pay $675 for another repair, or $160 for the service call. I DON'T THINK SO! On principle, I hired another more reputable company to come out and fix the issue properly. I was going to have to pay twice anyway, at least now I know it's done right. STAY AWAY. SAVE YOUR MONEY.

Jeremy arrived to fix warranty work for a basement crack that had been injected for $500.00 in 2015. This leaked in 2018, appointment was booked but unfortunately the appointment was cancelled and no one called back to rebook and the mailbox was full. Thought they had gone out of business. This time called left a message under the require an estimate email and Mike called back a couple hours later and offered to be here the next day to fix.
Jeremy has fixed the leak. Hope all goes well. Jeremy was wonderful and informative and has re-injected the wall, was fully covered by warranty.

Hello Michael.

I want to express my greatest thanks for helping us fix our water issue at our rental property in Ottawa. We were under a time line crunch at the end of summer with the renters moving into the house in a few weeks. We had to get this issue fixed beforehand and we were so glad you could fit us in your schedule. The job was only one room, but your explanation of what had to be done was very clear and gave us the confidence to move forward with the project. We do not live in Ottawa so there was a lot of trust involved with leaving the property in your hands. Even though we never met in person! The project was done on time and the house was well looked after. The project went as exactly planned, the cleanup was very satisfactory and best part is no more water leaks! The room was rebuilt successfully. My renter moved in to a new room with no issues.

Thank you once again and if there is anyone that wants to speak with me as a reference please just let me know.

Best regards,

Shawn Court

Landlord 1477 Queensdale Ottawa.

The Crack Doctor fixed two cracks in the foundation that had been leaking every time there was a heavy rain. Since Michael's visit, we've had plenty of rain and the fixes have held up perfectly. There was another leak with no visible crack so Michael returned to our house to check it out. Again, he saw no crack so asked us to contact him when it rained again. It rained that evening so we sent 3 pictures to him. When he had a look, the leak's source ended up being a window - easily fixed with re-caulking. We very much appreciated the prompt follow up and response to our leaking issues.