Tornado Plumbing & Drains

Sergiy and crew arrived on the morning of the scheduled start date and made quick work of the excavation process. Some parts were a bit tricky to get to (I.e. crawl space underneath sunroom) and challenging due to limited space as a result of permanent structures (staircase posts) they did not hesitate to dig this out by hand and meticulously avoided disrupting the integrity of the posts holding up these structures. In fact, a couple estimates that I obtained, felt charging almost double was warranted for the uniqueness of these areas. I liked that Sergiy did not make a kerfuffle about it and priced it the same per linear foot as the rest, he treated it as "no sweat" moment where all 4 other quotes made mention of it to various degrees. It was a large project with over 137 linear feet at a depth of approximately 5 feet and Tornado finished before the stated completion timeframe. As this house is an income property it was imperative to have a quick turnaround time to ensure the homeowner could get a renter in as quickly as possible and they accomplished just that. Sergiy clearly stands by his work with a 25 year guarantee and I wouldn't hesitate to use him again in the future however to improve his service I'd ask that he take note of areas where Tornado came up short for me:
1. Cigarette butts smoked by crew being properly disposed of - many found in gravel, soil, and lawn
2. All waste being properly disposed of - had to make run to the dumpster to dispose of very heavy disconnected iron drain pipes left on lawn after crew left jobsite and excess soil placed under stairs will need to be carted away
3. If shrubs are to be removed I would have liked them to attempt to save them if it could be done
4. If a stage in the process that was mentioned in the estimate is to be omitted due to circumstances then the customer should be informed immediately (I.e. opted not to use yellow jacket due to discovering large protrusions in stone foundation)
5. Following up with waste bin company to schedule pick up- it was left blocking garage door for one week whereby passers-by in the neighbourhood ended up throwing dog waste bags in and a few miscellaneous bags of trash items that the bin company just dumped beside the driveway before hauling the bin away
6. A confirmation email beforehand to indicate the scheduled start time and date. I agreed to use Toronado over text and wasn't completely convinced they would show the morning of but Sergiy is a man of his word. Nonetheless, it would've still been nice to have something in formal writing
7. Down spout (SW Corner) removed but was not replaced

These are not deal breakers for me but are the reasons I could not give a 5 star rating.