Twintech Heating & Cooling

Switched over to AC, and our 10-year-old Goodmans started to freeze up during long runs with no cooling for two days in a row. I emailed Twintech for a service call out, and later that day, service tech Mitch called to arrange a call and was able to fit me in the same day.

It was determined I had a leak as the refrigerant was low. I was advised I could repair or replace it, and I asked for quotes for both. Twintech called back the next day and spoke with Bob, who went over the costs of a new AC unit. Shortly after, Mitch called with the price for just replacing the evaporator coil.

Due to the age of the rest of the system and after Mitch explained, a new unit like an Armstrong would be much quieter, as I was complaining our Goodmans were loud and vibrated into the house during use with a low level droning noise.

We were leaning towards something new, so we decided to go with a new system. I spoke with Bob again, who went over some of my options for equipment and sizing for the unit. Bob explained that the Goodman unit we have is too big for the house. Bob also arranged to come over the same day to evaluate our system and make sure that was the best option for us. I did say I liked the fact that Mitch said the Armstrong was quiet, so Bob did up a final quote for the Armstrong. Bob also suggested we have an air return vent installed in the basement, and I agreed to the suggestion. I talked over the options with my wife and accepted the quote, and the next install date was early the following week.

Greg arrived promptly on the morning of the installation and got to work straight away, removing old Goodmans. Grant also arrived to install the air return vent. They both worked efficiently and professionally, making sure not to leave behind any mess. They were constantly cleaning up the work area. Our concrete slab was also not level, so they lifted that and levelled everything up. The previous installers for the Goodmans didn't really do a tidy job; Twintech corrected the lines and made sure everything was installed to the proper standard. Around midday, the install was done, and the system fired up. What a difference! The Armstrong is super quiet, and there is no more droning noise, and I now have a hard time hearing the compressor start. No more noise or vibration in the house.

Twintech did a great install. They have a great reputation, and I can see why. I cannot recommend them enough. I'm sure the furnace will go out one day, and I'm calling them to install the new one.

After they left, you could not tell they had even been there. I was pleased with how professional the service was and the high level of installation I received. If you need any HVAC work or advice, just call them. Don't waste your time with others.