Direct Waterproofing

Our basement carpet began pooling a lot of water and we were at a loss of what to do. We had no idea if it was a pipe or a leak in the foundation or something else. We tried 2 other waterproofing contractors and neither one showed much interest when they came to look at it. Apparently we weren't going to be a big enough problem for them! They both told us they couldn't detect the problem without tearing apart our newly finished basement, and did nothing more than tell us to call them when we had the walls exposed. They didn't bother using any devices or trying to track where the water was coming from. It was discouraging to say the least to think about living through another huge mess, not to mention a possible massive repair bill.

Terry was an absolute professional from the moment we called him. He understood our anxiety and arranged to come out to see us that same week. He was thorough and examined the entire basement. He was the first contractor to use the electronic moisture detector to track the water in the walls. He determined that where the water was pooling was not where the leak was, and he himself cut a small hole in the ceiling to pinpoint the leak.

In the end what we thought might cost thousands of dollars and a headache of a messy repair only cost a few hundred to fix. Even more impressive, he even said that we could do the work ourselves much less expensively than it would cost for him to do it.

Needless to say, my wife and I were almost in shock! I wont say that we kind of expect contractors to try to gouge us, but we're always a little nervous.

Terry explained exactly the kind of product we could get and how to apply it, which we did immediately and the problem was solved.

So thankful to Terry and it's honestly just so refreshing to meet a professional who has not only the experience but also real integrity.