Direct Waterproofing

We needed our basement waterproofed quickly Terry came the following day provided us with a quote and his team came in a finished within a week. Also responded to our email and concerns promptly, thank you.

Such confidence from start to finish will taking with Terry & Direct Waterproofing. Super knowledgeable and followed it up with the proper workmanship with starting and finishing the job when they said they would and the quality was bang on. Pictures provided to show the progress made me feel at ease!

Also providing a 25 year warranty..

I know who to call if this issue ever popped up in the future on other properties!

This past summer, I noticed some water seeping into my basement during rainstorms from a crack along the wall. I called a few companies to give some quotes to have it be repaired. I ended up going with Direct Waterproofing for a few reasons:

1) Terry (who did the initial assessment) was very knowledgeable and friendly. He walked me through the repair process and was honest about it not being particularly urgent. I felt like he gave me sound advice all the way through without ever being pushy.

2) On the outside of my house, the foundation was near a shed. Some of the other companies I got quotes from told me that I should disassemble/move the shed before their arrival (which is not a small task). Terry explained that the shed probably would not need to be moved, and that his team would deal with it if it became a problem. The day they did the job, indeed the team was able to demonstrate that they had ample room for the crack to properly be dealt with without moving the shed.

3) Terry quoted a very fair price. I was able to haggle some of the other companies down to this price, but I appreciated the competitive (but not questionably so) price from the get-go. I got the quote during the early summer but wanted to move forward with the work later in the year. When I reached out in November, the team had no problem honouring the quote they had given me months prior.

As for the work itself, the crew (John and Walter) were friendly and efficient. They showed me their progress at various stages, took pictures to share with me, and cleaned up after themselves. I had pretty much a great experience from start to finish, and will definitely reach out to Terry again if I want to get similar work done!

This is the second time I have engaged Terry and his team (Sergey and Roman) to fill a crack in my basement foundation. There were 2 separate cracks repaired in 2023.

Both times the experience was excellent. Terry took the time to explain how the procedure will be done and provided a written estimate with everything laid out clearly.

Sergey and Roman showed up on time and performed the repair as planned, have the site cleaned up properly, and made sure I am completely satisfied with the work before leaving.

I really appreciate the photos provided at the completion of the project to document each step of the process and the warranty certificate. '

I have no hesitation in recommending Terry and his team to repair cracks in your basement foundation.

Terry was very professional from the first time we met. He explained the procedure and was very patient answering all our questions. His crew did an excellent job and all work was done in the timely manner. The workers also cleaned up all the materials after the work was completed. We highly recommend Terry and his crew.

We sought out quotes from several weeping tile specialists regarding a complex issue with our excavated basement patio. Terry from Direct Waterproofing was able to immediately identify the problem, propose a creative solution and provide a reasonable quote and timeline for the work. Terry and his team (i.e. Sergey and Roman) were true professionals, who effectively completed the job in the discussed timeline for the quoted price. They demonstrated excellent attention to detail and clear expertise. Terry was very responsive and dropped by after completion to ensure that there were no unforeseen follow-up issues with the work. We would not hesitate to recommend Direct Waterproofing to anyone.

Work around our house presented several challenges but the guys at Direct Waterproofing worked hard, met every challenge, and did a great job, and even a few little extras. They demonstrated a real commitment to make sure we were happy - and in the end they stuck to the original estimate.

I found Terry very approachable, he communicated the scope of work and why it was required very well. The crew that came to perform the work were very efficient and very conscious about returning my yard back into its original state. It was impressive to have them dig out around my foundation and not even be able to tell there was work done days after.
Thanks again
Eric

Terry and his team (Sergey and Roman) went above and beyond in exceeding expectations around communication, timeliness, follow-through, consistiency, quality and site cleanup. I deal with many contractors and it is truly rare to have an experience that emphasizes customer satisfaction so completely. Terry will be my first call next time I am doing waterproofing or concrete work, and I would highly recommend his team.

I checked out 3 different waterproofing companies and decided to choose this company. Terry spent the time to explain in detail to what was going to be done and his team completed the work on time and according to the schedule. Terry personally addressed all my concerns and answered all my questions throughly.

Great job and many thanks..