Direct Waterproofing

Terry was an amazing consultant. Told me what I needed to know. Did not hide any costs. Explained the process and how long it would take.

The two gentlemen that came to repair the window well were professional, fast, and thorough.

The cost was reasonable compared to other companies. It was 1,800.00 before tax - 2034.00 after tax. 25 year warranty.

Very satisfied.

Terry is always prompt to respond to any questions, and always tasks the time to make sure that we're on the same page.
We have a 100 year old house and our basement was always damp and unlivable, with uneven and damaged floors. His crew waterproofed our walls, added a sump pump, and replaced the concrete floor, and now it feels like a completely new and comfortable space that we're excited to spend time in.
Terry really worked hard to coordinate our schedules to complete the job to the highest standards, and I'm grateful for his professional and caring approach. (He really does seem to love his job and how it allows him to help make people's lives a little happier).

Terry was friendly and had the work done in a quick manner. His rates are very fair and reasonable. I usually get one leak per year when the snow thaws. He fixed my exterior wall . I feel confident at the next thaw that my wet basement will now be nice and dry. He provided a 25 year warranty too!! Thanks Terry for your professionalism and help.

Regards ,
Anthony (Tony)

My basement floor had a leak along one wall, and he gave me a very reasonable estimate, came in with his crew, and they completed it in 2 days, did a great job, and it has not leaked after a larger rainfall than the prior one where it leaked. Terry was my contact, and he was very knowledgeable and professional, and most of all solved the problem very quickly.

Terry was prompt, professional, informative and a very clear communicator from the start to the finish of our project. His in person, online and photo updates left us with confidence that the waterproofing was in qualified and caring hands. Terry and his team delivered exactly what they said they would, within budget, schedule and took the time to return to the job when the final inspection was needed and make minor adjustments for the next phase of our landscaping project. There were no hidden costs, just a straight up customer service based honest approach. Terry, thank you! We will definately use Direct Waterproofing again on our next project. Organized and quality work, start to finish.

We live in a 95 year old Toronto home with a 20 year old addition. Our neighbour's foundation is 12" away from ours.

HOW DO YOU STOP WATER FROM LEAKING INSIDE YOUR HOME WHEN ITS COMING IN FROM UNDERGROUND RIVERS EACH SPRING AND YOU CANNOT DIG/WATERPROOF FROM THE OUTSIDE????

Terry and his team are knowledgeable and had the interior solution that is guaranteed. His team, Vlad and Thomas are amazing, hard working guys that kept the work site clean and tidy at all times. They are conscientious and polite!

Thomas noticed that our rubble foundation was sitting (soon to be sinking) on dirt and pointed out that the weeping tile would erode the dirt further making our foundation less stable and recommended a bench footing - an affordable solution that adds decades of life to our current structure.

Nobody wants to sink money into waterproofing - When you have to do it, call Terry and his team will make it an enjoyable experience believe it or not!
Jim

Given the wet spring this year, we came home one day to a massive pool of water in our basement. We contacted several waterproofing companies. Of the four we approached, Terry at Direct Waterproofing was the first to respond. His quote was detailed and he took the time to explain the process. It was only leaking along one wall and he confirmed that we only needed to do that one wall and a portion of the other. Another company suggested we have to do the entire basement at an exorbitant cost. We had just moved into the home, so funds were tight and Terry did offer a potentially cheaper interior alternative which we declined - we wanted the exterior done.

We agreed to go with Direct Waterproofing and Terry confirmed he could start in a week. On the day of start-up, he showed up exactly when he said he would with his crew of three guys - Sergey, Roman and Walter. These guys worked harder than any crew I have ever seen and got the entire project done in a day and a half. Terry budgeted 3 days just in case of unforeseen issues so we were extremely pleased to see it completed sooner. They even sloped the area around the foundation such that water wouldn't accumulate along the foundation wall. AND, Terry even asked his crew to help us remove an old clothes line which was cemented into our backyard.

Needless to say we are extremely happy to have found Terry. Our basement is dry now :) IF we ever have a leak along any of the other walls, we know who to call!

Big thanks to Direct Waterproofing.

As a sidenote, Terry responds to emails at all hours of the day. Not sure when he sleeps, but given the current environment with customer service at a low point, it was so refreshing to have someone so focused on ensuring everything goes smoothly. Again, thanks so much.

Direct Waterproofing originally came to waterproof a section of my basement and install a sump pump. After the work began, we discovered that one section of my basement was very poorly constructed. I was grateful that the crew were able to begin fixing the unexpected issue immediately. They worked very hard and long hours.

There was some communication missed about the room being made smaller due to the work. However, Terry made sure that the problem was resolved and worked very hard on it himself. I would hire Direct Waterproofing again.

If you're unsure about any of the work, communicate with Terry about it. I believe he wants his customers to be happy with the results of Direct Waterproofing's work.

I cannot recommend Terry and his team highly enough. Highest standards of professionalism, reliability and communication. We knew we were in the best hands as soon as we met Terry.
It is rare nowadays to find companies like this. We are so glad we made that call.

Terry and his team John and Roman were fantastic. The whole experience from quoting the job, to clean up went smoothly and Terry was always prompt and available in answering my questions. The work was done professionally and they left the worksite all cleaned up. I would highly recommend this company.