Renovare Marble And Granite

We first went to Renovare in June 2016. We had 2 projects we wanted to do, our kitchen counter and our laundry room counter. We chose a granite counter and back splash for the laundry. It was fabricated and installed very quickly and very well. We also chose a quartzite for our kitchen about a week later. The kitchen counter didn't get installed until October. Ross kept giving us excuses. He didn't have a truck, his partner was holding him up, the manufacturer wouldn't schedule it. This went on for over 2 months then we finally got an install date. When they carried the counter in we discovered that it was the wrong stone. The installer said "yeah right" so we showed him a picture of the slab we chose and he saw that it was wrong. He called Ross and told him and was told that it was the right stone. Since they had removed and cut up our old counter top they installed it. Ross wouldn't do anything about it. While the wrong counter was in place, we celebrated Thanksgiving. The under-mount sink fell out while doing the Thanksgiving dishes. Since Renovare wouldn't do anything for us, we hired another company to install our counter. We knew where their stone supplier was so we did get the stone we picked.
Fast forward to September 2020. Our washing machine quit so we purchased a new set only to find out that they are built 3" higher than the old ones. We contacted Ross to rework our laundry room granite. He said yes and the excuses started again. He finally said the 1st week in January. Here it is the 1st week in February and he has never shown up or answered our emails.

These folks are professionals. Everything was done perfectly. They even helped us choose colours. This project was on a 2011 A class Winnebago motorhome. The difference it made was incredible. The quartz was lightweight half inch and ordered for us from Spain. We can hardly wait to show it off. Thanks for a job well done

Ross and Natalie supplied me with a gorgeous dark brown porcelain product to frame my gas fireplace insert. The house is old and crooked, and the heatalators (fan powered ducts running through the wall and behind the fireplace) introduced 4 vents that really complicated the measurements.

Consequently it wast a simple job and it had some surprises that the installers Adam and Elton handled by being communicative and professional. I am very happy and will be contracting Renovare for my next job (kitchen!)

Natalie was great to work with. Always followed up returned emails. Installers were professional , friendly an spotless when left. Great seection of stone to look at. Would use them again.

Renovare was easily the best company to work with during our home renovations. Natalie and Ross were extremely helpful in making the counter choosing process an easy one. They knew their products well and suggested the the best fit counter for our kitchen, while leaving the final decision up to us. Natalie had clearly done her research, she knew the quality of the quartz and how it was ethically sourced, and her design suggestions were top notch! As all renovations go, we did have some delays and the Renovare team were very understanding and flexible in accommodating our schedule. Elton and his installation team were fast, friendly, and super to work with. I highly recommend Renovare to anyone who is in the market for new counters. You will not be disappointed with the service or product. I look forward to doing business with you again.

Natalie and Ross are great, honest people, who go the extra mile for their customers. Excellent experience from stone selection to final installation. I will do business with them again. They really helped perk up my old kitchen and bathroom. They respond quickly and answer all your questions. Very professional and personable. I have included a few pics. Thank you and your team so much.

Amazing customer service and response time to questions. The owners of Renovare were so helpful and friendly. The installation was great. They arrived when they said they would, and were done within 2 hours, leaving the kitchen clean and tidy.

Found Natalie and Ross after going to 4 other stone places. Found a good variety of choices and got what we wanted. Got great service and a fantastic countertop..... would highly recommend them.

I am absolutely thrilled with the installation of the quartz counter top and marble fireplace surround. Ross & Natelie went above and beyond! They explained the process in detail and Elton templated my counter top the very same day as the installation of the kitchen was completed. I had my counter top installed earlier than my expected date. Ross & Natelie also referred me to Elton for my bathrooms renovation. Excellent work with the tile work and installation of the counter top. A pleasure to deal with Ross, Natelie and Elton.

Our project has yet to be completed so at this point I will reserve my final review comments. Some projects, like ours, encounter hiccups along the way which are not always in the control of the contractor. It is the way the companies choose to handle the hiccups that are the most important.

The owner, Ross, is very personable and is working with us to get our project finished. Thus far, the product looks great and his whole team have been super friendly and helpful.

We are hoping for our project to be completed shortly and I will update this review once the final pieces have been installed.