I had Alta homes do a garage package, including Driveway for me November December 2023. The garage and garage pad ended up being great but the third-party contractor that they hired to do the driveway completely botched the job. The driveway is not level. He did not use barrier cloth so that the entire driveway is starting to lift with weeds and it is literally only six months old, I would steer clear of this paving company if you can.
- Approximate cost of services:
- $600,000.00
- Company Response
Mike,
Thank you for sharing your experience with us. We are delighted to hear that you are pleased with the garage and garage pad we provided. However, we are genuinely sorry to learn about the issues you've encountered with the driveway work performed by our third-party contractor.We do hire an outside contractor firm for asphalt work. Your concerns about the driveway not being level and the absence of a barrier cloth, leading to weed growth, are very important to us. We understand how frustrating this must be, and we apologize for any inconvenience caused.
For certain types of projects or surfaces, contractors might deem a barrier cloth unnecessary. For example, if the asphalt is being laid on a well-prepared and compacted base, they might assume it will be enough to prevent weeds. However, we recognize that this was not the case for your driveway.
Please be assured that since your claim, we have patched and addressed the affected areas of the driveway. We are committed to ensuring the highest quality in every aspect of our service and will address this matter with the third-party contractor to prevent such issues in the future.
Thank you once again for bringing this to our attention. We appreciate your feedback and the opportunity to improve our services.
Stan @ Alta Home