A Bathurst And Steeles Mobile Locksmith Inc.

My wife and I locked ourselves out of our home. We called Mobile Locksmith and, on the phone, we were quoted $15 for the visit and $35 and up for the lock.

When he arrived, he told us that he could not pick the lock because it was a 6-pin lock, and that he would have to destroy the lock. He said that this would cost $89. When I asked why it would cost so much, he said it was becaue his drill bit was very expensive. I asked what type of a job would have cost $35, and he said that would be an internal bathroom knob. (Because we had identified the original problem as a locked front door, I felt that it was disingenuous for them to provide a lower price for something they knew was not related.)

Rubi destroyed the lock and then very aggressively tried to sell us a new lock. We declined and replaced it ourselves later.

Later, I learned that the lock in question was 5 pins after all-- so not only did they over-charge for a job they didn't have to do, they actually destroyed our lock unnecessarily, I believe just so they could sell us one of their own.