I was quite happy with this company's service. I had frost build-up on the back wall of the freezer compartment of a frost-free fridge. It was also running all the time, running warmer than normal and making funny noises. The customer service representative was very friendly and helpful on the phone. The technician arrived on time on both occasions, once to diagnose the problem and a second time to do the repair. He diagnosed the problem as either a faulty defrost heater or defrost thermostat, but I had to turn the fridge off and let the ice melt for two days before he could come back to verify the problem and make the repair. He contacted me directly to find out when I would be home to do the repair. When he arrived he was very efficient and knew his business. He arrived with both a heater and a thermostat, but it turned out the heater was fine and he only had to replace the thermostat. The fridge is working perfectly now and much better than it has for quite a while. I would definitely recommend this company to family or a friend for an appliance repair. The company appears to be very well-managed.
- Approximate cost of services:
- $356.00
- Company Response
Thank you for your review. We do our best to provide timely, competent and efficient service. We want to always provide service in a friendly, professional manner always keeping you (the customer) at the forefront of all we do. We understand how frustrating it can be when things don't work. We do not want to add to the problem, we are here to make it as stress-free as possible. So glad to know that you experienced the RepairCare quality of service we stand behind. We invite you to call us for all your repair needs.
We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking
To service you better, we have extended our services to include plumbing, electrical and HVAC.
Thank you for choosing RepairCare. We appreciate your business.
Sincerest Regards,
RepairCare Customer Service Team