Replace air conditioner and furnace
Had them replace the furnace and air conditioner. Agreed to the terms on the quote which included 5 year parts and labor warranty.
After the job is done, the following spring air condioner is malfunctioning and service guy comes to add coolant. Then the next year, same malfunction happens and this service guy is kind enough to tell me that the original installer screwed up with the install. He calls his office and the lady on the other end tells him I am responsible for the repair cost.
But I have a 5 year warranty! But on the bill of sale it stipulates that the warranty is in effect ONLY if I pay them for annual maintenance. I call this a bait a switch because no where on the quote did it state that.
For a company that has been in business that long, I was extremely disappointed by their tactics, and would never recommend them. I give them 2 stars only because furnace is still working.
- Approximate cost of services:
- $8,000.00
- Company Response
Dear Bones of Richmond Hill,
Thank you for your feedback regarding your experience with Summers and Smith. We understand how important it is to homeowners to obtain warranties on the equipment they purchase. However, it is required—and policy—by both the manufactures and Summers and Smith, that regular maintenance is completed. This is to ensure that repairs and problems are not a result due to neglect, or lack of maintenance. Maintenance also allows us to discover potential problems, and resolve them in a timely manner. Please refer to either your purchase of sale, or homeowners manual for further detail. We would be more than happy to review options on potentially reinstating your warranty, or offer you the Summers and Smith’s Elite Program. This program presents our customers an opportunity to purchase a protection program for their equipment. As a result, the program assures a guaranteed peace of mind, by knowing you and your system will be taking care of. Do not hesitate to contact our service department, as we are here to help, and there is always a solution
Yours Truly,
The Customer Care Team @ S&S