Not Recommended. Bad Experience
We purchased a house in June 2015 that had a boiler system installed by Summers and Smith in 2010. We had some construction work on the house done after we moved in and they needed to move radiators as a result. The system shut down in January 2016 on one of the coldest days of the year. Summer and Smith came in to look at the issue. The Technician Mike G. preceded to tell us how the system had not been installed properly and had to be "completely re-piped" to fix the issue. He also 'tagged' us with a very minor deficiency so we couldn't start our system again. This did not sound right to me, as it was only installed 5 years ago and it had been his company that installed it! He wanted to charge us over $1500 to do this "repair". I decided to get a second opinion from another company. They sent a master technician within two hours of my call. He said the system was fine and all we had to do was bleed the rads properly to fix the problem. After our contractor did this, as well as put the 2 ft plastic pipe that was the "deficiency" and the system worked fine. All it cost us was the visit from the other company. Well worth the money. From our perspective, Summers and Smith were going to make us pay over $1500 to fix a problem on a system they installed in the first place, and a repair that didn't even need to be done. We felt totally taken by this company.
- Approximate cost of services:
- $1,500.00
- Company Response
Dear Valued Customer of Summers and Smith,
We thank you for your recent review contribution regarding your experience with us. Feedback—whether it is negative or positive—is very important to us, especially being in the customer service industry. Without this information, we are unable to adapt, progress and educate ourselves on providing the type of service our customers expect, and most all deserve.
After reading your review and comments, we would like to assure you that the representative of Summers and Smith who attended your home, is a highly experienced, and educated technician in hydronic heating. With over 30 years of experience in servicing and designing boiler applications, Mike’s recommendations are based solely on providing the highest quality of efficiency, durability, and safety for both our customers, and their heating system.
We are committed to putting our customer’s, and their family’s needs at the forefront of our service. Whether it’s providing a safe environment, offering a more efficient and effective HVAC system, or extending the longevity of homeowner’s equipment, Summers and Smith guarantees that our customer’s are receiving—ultimately—the best advice and service we have to offer.
We hope that this clarifies any misconceptions of our service intentions, and look forward to providing service to you, and your family in the near future.
Yours Truly,
The Customer Care Team @ S&S