Nothing but positive things regarding the service I've received
Last winter (January), my older furnace died, and Summers & Smith were able to have a sales consultant at my home within 12 hours, and the old unit replaced within days. Then, at the 1 year anniversary, their technician, Matt, performed the annual check-up. Not only did he arrive right at the beginning of the scheduled 2-hr service window, he was professional, friendly, efficient and adhered to COVID protocols. He explained everything very clearly to me, and followed up within 3 days as he noticed an upgrade that was required. That took less than 1 hr to complete. Overall, I was really impressed by the technician (Matt), Michele who I spoke with to book the appointments, and going back to the initial install, Summers & Smith as a dependable company. I'm glad we're with them.
- Approximate cost of services:
- $1.00
- Company Response
Hi Doug, Thanks for your kind review of your experience with Summers and Smith. It is because of customers like yourself that keep us going. We pride ourselves on our outstanding customer service and the knowledge and experience of the technicians. Please never hesitate to reach out to us for any other heating or cooling needs you may have.