We contacted Oneway in early Sep 2021 for the removal of a loadbearing wall to expand our main floor area. Wesley and Deila were very responsive at the start and other than a few delays with getting the structural engineer in, everything seemed to be going well. We paid them a 50% deposit (~$7500) We were told by email in late November that the permit application had been submitted to the city planning office and that it should not take long. While we had originally been told about 6 weeks (late Nov), we acknowledged that there would be delays until early in the new year due to COVID. In early January 2022, we inquired as to the status of the work and were told that they were waiting for the city's approval. In late January, with no updates forthcoming from Oneway, I went directly to the city and they stated that the permit was ready and they were just awaiting the payment of fees. What was disturbing was that they said the permit application was only submitted to the city after I had checked with Oneway in early January, and not in November as they had told us. We requested some clarifications, especially given these false statements, and never heard from them. We eventually decided to give up and sent them requests for the contract to be cancelled and for our deposit to be returned, by voicemail and email. All we ever got from them afterwards was an email stating that while delayed, they were finally up and running and expected our work to be done in the May-June timeframe as if nothing happened. We replied, pointing to our previous messages, that we no longer had any trust in them due to false statements and that we wanted the contract cancelled and deposit returned. No response. We eventually hired a laywer who sent them a formal request and again no response was received. We are now preparing a small claims case to have it adjudicated.
P.S. Get a physical address just in case. Neither their website, their paperwork, nor their business licence has one. The only thing they have is a rented PO Box at a self-storage facility here in Ottawa. Makes it a bit hard to serve papers.
Fell free to email me at boomboy64@gmail.com if you have had similar dealings with Oneway.
- Approximate cost of services:
- $7,500.00