Paid for an upgraded roof shingle in Aug 2014 with wind rating of 120km. May 4 2018 wind storm with a max wind speed of 87km in my city blew off a big section of shingles and guess what JORDAN IS DOING NOTHING HE REFUSES TO TAKE ANY RESPONSIBLITY, REFUSES TO ANSWER QUESTIONS AN HUNG UP ON ME. HE JUST DOESN'T WANT TO ABSORB THE COST TO FIX IT. DO NOT GET ANYTHING FROM THIS COMPANY. ZERO CUSTOMER SERVICE.
Denise in Brampton
- Approximate cost of services:
- $8,588.00
- Company Response
Thank you for your review and we do understand your frustration although you failed to mention you were swearing at Jordan on the phone when he suggested a minimum service charge just to cover the cost of the service call, our contracts state 1 year warranty on installation and the roof was installed in 2014 and we also came back 2 weeks later to fix the problem with the soffit as racoons caused damage to them....and perhaps caused damage to the shingles later on, and adding to that, we experienced an unusually extreme windstorm so that too would attribute to the loss of shingles as did a large portion of the G.T.A. Again, we are prepared to service the roof at a minimal charge to cover the costs if Mrs. Appleton chooses not to go through her insurance company. We pride our Company on good workmanship and hope we can resolve this matter amicably.