Busato Custom Woodworking

We love our new kitchen! The team at Busato Woodworking was fantastic from start to finish. They have a great and helpful design team as well .When we wanted to add things along the way. He was very accommodating. We will be calling back for our bathroom renovation this spring.

Thanks to you and your team.

John, your quality of work exceeded our expectation, your team are punctual and hardworking, respectful and friendly. Iwould highly recommend you any future job.

Beware of this contractor who states as per his website that he specializes in custom cabinetry but decided to try installing my porcelain tile floor and backsplash after telling me he has subcontractors do this work. Why do contractors insist on doing jobs that they are not qualified to do? Im told it happens constantly. In the past 1 1/2 years the porcelain tile floor has cracked each time it comes under a very light blow, a wine glass, a knife, an iPad mini and a butter plate. I have two other porcelain tile floors in my home installed by actual tile setters that have come under much harder blows and never cracked or chipped. I was told by numerous tiling professionals including TTMAC that if installed correctly tiles can come under extreme blows and should not crack. I was told that tiles cracking so easily isnt normal. The tiles were found by Centura Tiles to have voids underneath so contractor did have a tile setter replace the cracked and hollow tiles over a period of 18 mths but after he deemed that hed corrected all of the cracking issues and everything had been resolved two more tiles cracked. I decided to have an inspection performed by Schluter Systems to determine why the tiles were still cracking so easily. Through removing tiles they determined that the tiles were deficient of mortar and it was a failed installation. After presenting the contractor with the inspection report he chose to ignore the results and claimed that the floor was properly installed and he would no longer replace anymore cracked tiles. My question..if the floor was properly installed as he claims, why did he have an experienced tiler come in and replace the cracked tiles for 18 mths? This implies guilt. It isnt logical to replace tiles that you state were installed properly. All tolled the contractor has had an experienced tiler replace 24 tiles either due to being unkevel or cracking but unfortunately because the mortar was mixed too dry and inadequate this caused minimal adhesion so there is no support under the tiles. This error involves the entire kitchen floor. For this reason, the tiles will continue to crack where they have not yet been replaced correctly. The kitchen renovation cost me $42,000 and nowhere in the contract did I sign up for a poorly installed floor that will cost me thousands of $$$$ to replace tiles in the future. In addition to the failed floor installation he also had to replace every wooden cabinet door because he overtightened the hinge screws so it split the wood. He tells me he doesnt install wooden doors often. What? Assuming I knew nothing about renovations and a single woman, this contractor attempted to cut corners to save money but in the end I turned out to be his worst nightmare.
The inspection report letter is attached.
Schluter Systems
November 21, 2022

Busato Custom Woodworking was suggested to us by a friend when we were contemplating doing a kitchen and main floor renovation. We were able to easily coordinate a time with 2 shift workers in our home and John's busy schedule for a home visit. We immediately felt very comfortable with him. He was easily able to visualize a new and so much improved kitchen and the upgrades that we wanted to do to the rest of our main floor. One of the reasons we ended up booking John was because he was the only custom cabinetry guy that would act as a general contractor. As we had no previous renovation experience, we were grateful for his contacts and his ability to plan when each of the trades were needed.
Covid brought delays in our expected start date, but John kept in touch with us and kept us informed along the way as to when to expect him. Our reno took about 6 weeks from start to finish. John and his employee Chris were great to work with. They put up with our millions of questions, we shared more than a few laughs and most importantly the quality of the work is outstanding.
We are thrilled with our space. Our cabinets are beautiful! It was completely worth the wait and covid delay. We most certainly would put John at the top of our list of people to contact for any further renovations.

John first created a walk-in closet from the adjacent bedroom. His work was exceptional and the project turned out extremely good. The next project we did was a bathroom which was completely renovated. This project again showed the highest quality of workmanship and professionalism. After these projects we just called John for additional work because we know the quality and fair price that we will be receiving. We just finished renovating another bathroom and the kitchen. These projects again turned out amazing. I highly recommend John for any of your renovations or new projects.

We selected Busato Woodworking - randomly through a site for trades in our area and we couldn't be happier. This was our fist big reno and we were a little unsure about things. John helped us through it all, whatever question I had he was prompt and took the time to make sure I had all the info I needed to make this reno- easy and painless. He stuck to the timelines and the budget was within what we wanted even with making some small changes. I would highly recommend Busato Custom Woodworking. Great work! Good Guy! You will not be disappointed!

My husband and I needed some updates to our apartment condo. We got quotes from 2 kitchen cabinet companies. It was important to us to have a contractor who would complete the job from start to finish, and neither quote was for the complete job. Plus they were more than we wanted to spend. I asked our real estate agent for recommendations and she suggested Busato Custom Woodworking and we could not be more pleased. John and his team came up with a floor plan, quoted the job, arranged for plumbing and electrical, installed flooring, fabricated and installed cabinets, and completed the work, all on budget. There were no surprises. We could not be happier with the result. We would definitely recommend Busato Custom Woodworking!

Busato handled all aspects of our kitchen Reno, acting as general contractor (coordinating with designer, electrical, plumbing, countertops and completing all demo and flooring/drywalling/painting etc) and custom cabinet maker. The process was smooth from start to finish - no surprises n terms of timing or costs. Very easy to work with and fair price. We absolutely love our new kitchen.

Full kitchen reno: cabinets/counter tops/flooring.
Quartz counter tops, subway tile backsplash and beautiful wooden range hood.

You can’t go wrong with this company. Very professional. On time, the owner is very involved with each project. They were on time, clean and the work is just amazing. I got exactly what I wanted and more. I would recommend them to anyone. I continue to hire them for all my new ideas.