Our washing machine broke and was under warranty. We were provided Summer Breeze as one of two companies that were licensed to repair our washer. The first time David came out, there wasn’t a problem and he fixed our washer. However the washer stopped working a week later so we called David to come back. On the day of the appointment, he called me to ask if it was ok to come. I told him it was, that I wasn’t at home but my boyfriend was. He then decided that he needed to talk to my boyfriend too so he texted him to ask the same thing. Because my boyfriend was on the driveway using a saw, he didn’t hear his phone and checked it an hour later. He was outside on the driveway the whole time and David didn’t show up because he never got a response from a text, even though he had spoken to me and I told him that someone was at home. We then try and get a hold of him and summer breeze for the next two hours. David doesn’t respond to text messages or phone calls. Summer breeze eventually answers and tells us that he moved onto another appointment because he couldn’t get ahold of us. I told him that I talked to him and said someone was at home. They stated they would get a hold of us and call us back. We never got a call back and now are at their mercy. Very unprofessional of David. I do not recommend this company. It’s seems that because they are only getting paid a one time fee from LG, they only put in minimal customer service.
- Approximate cost of services:
- $0.00