Hi Aaron :) Thank you for taking the time to provide a review, we greatly appreciate it! We are so glad to hear you had a great experience and would be happy to partner with you again in the future!
Outside recepticle for an electric car
Thank you for taking the time to provide your feedback, Don. We are pleased to hear you're happy with the work that was done!
Replaced 4 pot lights with pendant lights
Hi Sandy - Thank you for taking the time to provide feedback. We are always striving to provide a great experience for our Clients from start to finish and are very happy you had a fabulous experience and would be happy to partner with you on any future projects :)
Replace dome lights with potlights
Thank you very much for providing feedback! We are so happy to hear you had a great experience and appreciate your recommendation!
Replace existing dome lights with pots, other
Hi Tyrone,
Thank you for taking the time to provide a review! Communication and follow up are vitally important to us so we are glad we hit the mark with you! And we're so glad your family was able to relax while we handled the electrical, that's perfect :)
Nest doorbell and outdoor camera installation.
Hi Suz,
Thank you for taking the time to provide your feedback :) We hope you're enjoying the nest doorbell!
Disconnected electric source for a renovation.
Hi Nicole,
We are very disappointed to find out this way that you are unhappy with the work that was completed. You had contacted our office and we immediately sent out an Electrician to do the work requested. Yes, the light fixture was left attached to the pergola, but as we understood it the fixture was no longer wanted so we left it to be demo'd with the pergola. If that was not the case and you wanted the fixture removed and kept, we of course would have been happy to pull it down for you, even if that meant you noticed after we left. We would certainly have made a return service call at no charge to you.
Regarding the cost of the service call, our shop minimum is $150 +HST for labour. We did give you a discount of $30, making your total $120 +HST. We gave you this discount because as discussed on site, our company truck was at our mechanics, and thus we did have to borrow your ladder to complete the work. We would usually never schedule work without our truck and ladders available, but you said that your project was on a very tight time frame so we did our best to accommodate that by coming out right away and using your ladder. (We did not know until we were on site that a ladder would be required as we didn't know the exact placement of the light fixture.)
We have reached out to you beyond this reply and hope that you will contact us so this can be resolved to your satisfaction. Our Clients are why we are in this business and having great, long-term working relationships with them is what we enjoy most about our work. Please contact our office at your earliest convenience to discuss in further detail.
Thank you.
Electric Vehicle Level 2 charging station
Hi Jennifer,
Thank you for taking the time to provide your feedback! We are so happy to hear that we were able to answer your questions and appreciate your referrals!
Hi Justin - Thanks for taking the time to provide feedback :) We are always striving to provide our Clients with clear, consistent communication and we are happy we were able to keep you informed on things during your project :)
replacing existing 100A fuse panel with 100A breaker panel
Thank you so much for taking the time to provide your feedback. We appreciate your recommendation and would be happy to partner with you on any future electrical projects :)
