Accountable Roofing Services Ltd

I was in a dilemma between replacement and repair of my cedar roof. Building inspector says it has some life left, we moved in and there's a minor leak observed in the ceiling.

Started going down the list on Homestars, all parties commented that my roof has good cedar, but none suggested a repair and instead quoted me for a full replacement.

Then comes Accountable Roofing, explained the issue(s) with my roof and how it can be repaired to avoid a costly full replacement. The repair procedure was explained carefully and written clearly on the quote. After mutual agreement, Accountable came in and made corrections to the area of weakness, while also helped drained my gutters. Photos and explanation was shown to me for the work that was performed. Also provided tips on future maintenance

Derek at Accountable claims he will stand by his repair work and offered me to call at any time if there are any issues.

Derek came to our house on short notice to fix our roof leak. Was upfront and fair on all his work. We highly recommend Derek.

So glad I noticed 3 home stars on Accountable Roofing truck as I drove by. Gave them a call, they did my roof in a day and a half and went above and beyond any other contractor I have had. Derek doesn't disappear after the job is done; he's available if you need to talk. I would recommend Derek for roofing services to anyone

Derek came by on short notice on a Friday evening to fix a recent leak in our aging roof. He did a great job diagnosing the issue and performing the maintenance for a great price. Would use again and highly recommend.

Deb and Peter:
In our opinion Accountable Roofing is the best!
Derek came out to quote us on our roof which we believed needed replacing as we had a couple bad leaks over the winter storms.
Thank goodness we found him! He is extremely professional, friendly and most of all HONEST! He informed us that we still had several years left on our roof (which is 15yrs old), and we only required some replacement patch to be work done. WOW! we were very surprised and thankful to have a man like Derek come to our home. Can't help but think how easy it would have been to simply say we were correct and priced us out a full new roof. We wouldn't have known any better.
We will DEFINETLY have him replace the old one with a new one when the time comes!

So stop 'looking' for a roofer and just call Derek and his crew at Accountable Roofing. YOU WILL NOT BE SORRY.

I’m pleased to provide this review for Accountable. Derek came out on a rainy Saturday evening and was quickly able to diagnose our roofing problem. He took a number of pictures and clearly explained what was happening and the recommended repairs. A few days later everything was completed. Service was fast and professional. Derek is very personable and offers reasonable pricing. I have no hesitation in recommending Accountable!

Accountable Roofing did an excellent job removing the old skylight that was never installed properly twenty years ago and was showing signs of leakage. The owner of the business had to replace both the flashing and the frame so the new energy efficient skylight is now properly installed. His work was very meticulous. We feel he went above and beyond by putting trim around the inside of the skylight so that the job looks professionally finished from inside our house. We are very satisfied with the owner of the business’s work.

I was getting frustrated dealing with another roofing company to fix our problem. After several days I decided to look for someone else. I found Accountable Roofing on google. I was so happy when he said he could come the same day I called. He couldn’t fix problem that day but he provided a patch in case it rained before he could come back. He came back a few days later ( the day before it started raining again) and fixed our roof. I am so happy to find someone who came out to our house promptly and fixed our problem within a week. This is so rare these days. He was friendly and courteous. I would definitely recommend him to everyone.

During the recent torrential rainfalls that we experienced, we had a couple of leaks in our kitchen which appeared to be coming from the skylight. Fortunately, it was only one day that my wife had to put out a couple of small buckets to catch the water coming in. I had been contemplating having our cedar shake roof looked at since it is 30 years old and had been doing my research regarding roofing companies, particularly on Homestars. I decided to call Derek of Accountable Roofing Services Ltd. because of the high ratings that he had received as well as the individual comments regarding his personality, competence, fairness and willingness to attend to relatively minor repairs.

I called him on December 11 and he answered the phone right away. When I explained the situation, he said that he was on his way to the hospital because his father was not feeling well. I said that I understood and that his father took priority over my roof. He said that he would go to the hospital and spend some time with his father. He said that he would call me later after he had seen his father. To my surprise, he called me back later in the day and said that his father was stable and that he would drop by to examine my roof on his way home. He lives in Surrey, but he was at Royal Columbian Hospital and our home in Burnaby is a few minutes away from RCH. He came by shortly after our telephone conversation and came upstairs to speak with me. I am disabled and unable to move about.

I explained to Derek that the leaks appeared to be coming from the skylight in the kitchen and that we had a total of six skylights. We had previously experienced leaks from the kitchen skylight as well as two other skylights. After carefully listening to me, Derek went downstairs to check on the kitchen ceiling and then went up on the roof check on all of the skylights. He spent quite a bit of time on the roof and then came in to provide me with his thoughts and advice.

He told me that the cedar shakes on my roof were premium quality “barn” cedar shake shingles which were the same thickness on both ends. He was surprised to hear that my roof was 30 years old since the cedar shakes were in such good condition. His recommendation was that all six skylights be replaced with some repair of the cedar shake shingles. He said that the “caps” along with peaks of the roof required replacing. He said that it was not necessary to replace the entire roof or replace the cedar shake roof with entirely new asphalt shingles.

He said that he would prepare a quotation for the recommended repair. I also requested a quotation for replacing the cedar shake roof with an entirely new high definition architectural asphalt shingle roof.

I spoke to him a week later, just as he was winding down for the Christmas break. He was also in the process of going to see his father at the hospital with some dinner. Although he was busy, he said that he was finishing the quotations. We had earlier agreed that the repairs or roof replacement should be delayed until the spring or summer when the weather would be better. I told him that I was concerned about leaks in the interim. He said that he could come over after seeing his father and attempt sealing the skylight with new caulking. Since he was going up on the roof anyway, he said that he might as well do all 6 of the skylights. He said that he could do it for $450. It was not a nice day. It was raining lightly and he had had a very busy day and was winding down for Christmas. Notwithstanding that, Derek came by after seeing his father in the hospital and went up on our roof. He carefully removed all of the old caulking and applied new caulking to all six of the skylights. He had told me on the phone that he could not guarantee that this would stop the leaks. He was pretty sure that it would, but this was an emergency repair and he could not positively guarantee the work. I said I realized this and was happy with what he was able to do to help us.

I could tell by the time he spent on the roof and the sound of his boots that he was doing a very careful job of removing the caulking and applying new caulking. When he came down, he also provided us with the quotations for the recommended repairs and for replacing the cedar shake roof altogether with architectural asphalt tiles.

Both of the quotations for the cedar shake roof repair plus replacement of 6 skylights and the total roof replacement with high definition architectural asphalt tile were very reasonable. What I found really telling about Derek’s honesty and integrity was his recommendation that I did not need an entirely new roof and that repairs could be done for significantly less cost.

Derek and I spent a couple of hours together on his first visit just talking about how we were both raised by our families and I was really impressed that he and I were of the same mind. My parents raised me to live my life on the straight and narrow and that if you do your job properly, money will take care of itself, and Derek has the same philosophy. He just wants to do a very good job for his clients. I am a retired lawyer and I had the same philosophy in dealing with my clients. Being honest and standing by your word is a good way to live your life.

Derek, owner of Accountable Roofing, has done several roof repairs for our strata since December, 2020. We subsequently hired him to do extensive roof maintenance in Oct., 2021. He is meticulous, hard working, very trustworthy and doesn't leave an unsealed repair if the day ends before the repair is totally complete. He works rain or shine. He explained details of unexpected but necessary repairs to council members and performed the repairs after council approval. His quote was the best price we received and was the most comprehensive for our needs.

Every owner in our complex liked Derek for his friendliness and his obvious attention to detail. On behalf of our strata council we will not hesitate to contact Derek for all our roofing needs .