Great movers, poor estimator communication
Moving from my 2000 sqft2 house into a 900 sqft2 condo on the 4th floor. The move was estimated at $1900 and I was told the movers would start packing at 8am so we could make our elevator lock out window from 2 to 5 pm. Needless to say this was NOT communicated to the movers who showed up around 9:30am and were understandably put out that we now had to rush (and we wouldn't have time to pack and move all my things). Despite this, the the movers were excellent with packing my things and took the time to ensure nothing was damaged. We only ended up having half the time to use the elevator, and they were polite and understanding with the condo tenants who were put out by having to share the elevator after 5 pm.
Long story short, careful and dedicated moving team, be prepared for the estimator to low ball your estimate and make sure their whole team knows your schedule.
- Approximate cost of services:
- $2,400.00
- Company Response
Lauren, I`m sorry the move took longer than estimated. Due to the fact that you`ve added more items to pack and load/unload + additional stop at your parent`s house took the crew additional time to finish the move. Your move was charged by hours, it was not a flat rate move and you signed the contract stating you understand the move may take longer than the estimated min hours. Why didn`t you mention the $2,600 as a maximum? We do not low ball and the 165 reviews on this source clearly show that.